About samanaga
About samanaga
Blog Article
Perhaps the commonest constructive reviews about Samanage is its trusted buyer help. “We can Call them via chat, e mail, cellphone… the choices give us a great deal of versatility,” stated one particular of many pleased customers.
A fast take care of for this is to offload the mundane minor responsibilities from IT aid and develop a self-provider portal. Most helpdesk options supply this characteristic, Samanage integrated. But not all are ITIL-Licensed, so they lack complete services catalog capabilities that Samanage characteristics.
This award is supplied only to leading B2B products and demonstrates The truth that Samanage provides the very best probable degree of assistance. It highlights The seller’s extensive understanding of the field they’re promoting to as well as desires of their shoppers.
As an example, a missed weekly anti-virus maintenance sends off a warning, though a skipped quarterly undertaking alerts us that a essential job has been disregarded and may open our database to attainable hacks. Other noteworthy characteristics of Samanage SLA are:
The agent’s name is automatically stuffed in, when he / she assigns the title, brief description, and receiver. The agent may pick out the classification or subcategory, the last getting exclusive to Samanage so far as We all know.
Over the years, We've got put in place strategic partnerships with Global marketplace-top producers and vendors within the ICT, Power & Well being Area to provide modern customised remedies to our consumers.
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For IT pros Doing work the services desk, we offer an integrated practical experience to deliver collectively all relevant documents (for example, property or expertise foundation articles or blog posts associated with an incident or change information linked to a dilemma), Therefore the agent can see all the data accessible to expedite the resolution.
We also found out that a lot of high-amount IT pros like Samanage’s asset tracking attributes. “It’s straightforward to deploy it by means of GPO,” admitted Harvey, a technique analyst from a significant enterprise.
Not at this stage in time. We're taking a look at a mini-migration utility for WHD individuals like you for the future, but It might be more focused on configuration and options vs. ticket background.
Intelligent solutions are created determined by key click here phrase matching from historic Investigation of similar challenges—All those tips present expertise base article content or very similar incidents, advising the agent on the ideal steps to choose up coming.
We talked to Doron Gordon, founder & CEO of Samanage, and questioned him a couple of inquiries that we hope expose a tad more details on Samanage for a software program and its purpose in supporting your function.
Nevertheless, he also provides in-depth critiques on a wide array of program options to assist organizations obtain appropriate selections for them. Via his operate, he aims to aid corporations establish a far more tech-ahead approach to their operations and conquer their SaaS-similar challenges.
Last but not least, Gordon has shared his feelings about the significance of insights and visibility in a full ITIL-ready company desk and asset administration Resolution. “Buyers are viewing past the basic principles of components and application concerns, and through expanding visibility and insights, are finding a larger sized purpose in the Business.